Sona9 Support Service

Every day customers of different betting and gambling platforms have questions and sometimes even problems with their account, payment transactions, and the website as a whole. For this purpose, a customer support service has been created, which is ready to help everyone around the clock without exception. Fortunately, the management of Sona9 took care of that and also created a quality group of qualified employees prepared to help at any time of the day or night. If you have a problem, the staff will help you solve it, and if you have any questions, they will give detailed advice. 

Also, depending on how well the support service works, it contributes to higher or lower credibility of the site as a whole and the overall assessment of the service as a whole. So, there are several popular methods of contacting one of Sona9’s customer support staff, which we will discuss in more detail below.

Live chat 24/7

The first and fastest way of communication is online chat. This method is a chat window, which is located on the right side of the screen. By clicking on it you open a new window where by typing a name, choosing a sample subject, and the language of the dialogue (Hindi is available) any client can immediately begin to solve the problem. 

The advantage of online chat is the fact that it is available at any time of the day or night, and you can get an answer in less than a minute. In addition, the answer will be a live person in real-time. 

However, it may happen that the system will be heavily overloaded and then, the response time will be up to 30 minutes. However, this happens very rarely.


Another way to contact support is by email. If the client wants a more detailed description of the problem, then this option is as good as it gets. In addition, this method is suitable for solving absolutely any type of problem or for your suggestions for improving the Sona9 platform.

All you need to do is write a letter and send it to the email address of Sona9. The company’s only official address is [email protected]. Do not use any other mailboxes to avoid encountering scammers. The response rate, using email, is about 24 hours from the time the employees receive the letter, but the company does its best to speed up this process. To do this, users can follow some guidelines:

  • Write a letter on one topic, that is, to discuss one type of problem, such as withdrawal of funds;
  • Do not send new letters on the same subject until you have received a response to the previous letter;
  • Send emails from the email address you gave when you registered your account;
  • Describe the problem in the subject in two words, and in the letter itself describe in detail the trouble you are having and attach screenshots to confirm your words;
  • Be polite.

We advise you to start by visiting the FAQ section. There you will find detailed answers to the most common customer questions. In addition, this will allow you to relieve support workers and help those who need help faster.

Social networks

You can find Sona9 on some social networks, where the company actively maintains pages, and constantly posts news and changes, ads, and more. You can also find answers to some questions there. To do this, select the social network of interest on the right side of the official site. The following options are available to choose from:

  • Telegram Group;
  • Facebook;
  • Instagram;
  • Twitter;
  • YouTube Channel.

Upsides of Using Bookmaker

As you can see from our review, this bookmaker has only positive aspects that will help Indian players to earn money by playing in a casino or betting on sports. Here you will find a quick and easy registration process, making money transactions with a large selection of payment systems, the ability to choose the displayed currency and language on the site, and much more.

It is also worth noting that the bookmaker shows some of the most developed sports betting and casino games among competitors in India. Every day you have access to more than 20 different sports, each of which you will find 500 matches or more. These matches consist not only of major tournaments, but also of amateur confrontations and regional matches, which will allow everyone to find those teams in which they will be confident and thereby increase their chances of winning. If we talk about casino games, then everything is still on top. A wide variety of card games and slot machines are available. All games are licensed and have excellent sound and light accompaniment, which allows players not only to win big jackpots, but also to enjoy the game process.

In addition, the bookmaker has developed a high-tech application for smartphones with Android and iOS operating systems. The app is open source and completely free. It is also worth saying that the application does not have high system requirements and does not take up much space on the phone, which will allow it to work perfectly on even old smartphones.


  • What should I do if I forget my password?

    To do this, go to the official website and select “forgot password” (if you forgot your username, select the appropriate item), after which an email will be sent to you with instructions on how to create a new password. Do not create a new account, as later you will not be able to verify it.

  • What languages is the online support chat available in?

    At the moment, the chat is available in English and Hindi.

  • What is the fastest way to contact the support team?

    The fastest option is live chat. The response time takes about one minute.